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Capacity is an AI-powered support automation platform that helps organizations improve team efficiency and productivity. Founded with a mission to make team work easier, Capacity integrates all of a company’s technology to answer questions, automate repetitive tasks, and deliver solutions to a variety of business challenges.

Main Features

• Automation and Workflow: Efficiency allows you to automate key processes, reducing the time and effort required to complete repetitive tasks.
• Chatbots and Help Desk: Provide self-service services through chatbots that can call upon human intervention when necessary.
• Knowledge Base: Store and manage organizational knowledge intelligently, making it easily accessible to those who need it.
• Integration: Easily integrates with a variety of applications and platforms, so you can easily connect your entire company’s technological infrastructure.
• Instant Communication: Through SMS and live chat, Performance enables fast and effective communication with customers and employees.

Benefits of using Capacity

• Reduce costs: By automating repetitive tasks, businesses can significantly reduce operational costs.
• Increase productivity: Employees can focus on more strategic, higher-value tasks.
• Customer satisfaction: The ability to respond quickly to requests improves the quality of customer service.
• Security and compliance: This capability complies with multiple security and privacy regulations, such as SOC II, HIPAA, GDPR, CCPA, and FERPA.

Capacity offers a variety of integrated solutions that connect multiple applications and platforms to streamline workflows and improve operational efficiency. Here are some details about the most important integrations:

Main Integrations

Microsoft 365:

• Email and Calendar: Outlook integration to manage email and calendar directly from your Capacity.
• Teams: Real-time collaboration and notifications through Microsoft Teams.
• SharePoint: Access and manage documents stored in SharePoint.

Encompass:

• Data Management: Integrate with Encompass to manage data and automate processes in the mortgage industry.

Slack:

• Instant Communication: Integrates with Slack to support communication and collaboration across teams.

Capacity API:

• Customization and Scalability: Use Performance API to build custom integrations and connect with other enterprise-specific applications.

Webhooks:

• Event Automation: Set up webhooks to automate responses and actions based on specific events.

Benefits of Integrations

• Centralize information: By integrating multiple applications, the ability to centralize information makes data easier to access and manage.
• Task automation: Integrations allow you to automate repetitive tasks, freeing up time for more strategic activities.
• Improve communication: Integration with communication tools like Teams and Slack helps improve team collaboration and efficiency.
• Flexibility and adaptability: Built-in customization through APIs and webhooks allows businesses to tailor the capability to their specific needs.

These integrations make Capacity a flexible and powerful tool for any organization looking to improve the efficiency and productivity of its operations.

Start transforming your business today! Don't wait any longer and take your team's efficiency and productivity to the next level.

Discover how Capacity can revolutionize the way you work.

Automate repetitive tasks, improve collaboration, and centralize information across your enterprise with our advanced integrations.

Visit Capacity and request a free demo today!

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